The conversation revolved around how we were going to distribute education and training both internally and to our customers. The HR manager wanted an LMS that would integrate with anything, provide reports on everything and give the users a world-class experience. The CEO wanted to take our existing training, place it in protected folders online and manage the attendees through an excel spreadsheet.
It's not unusual for managers to worry about the risks of taking on extra task. If you're a savvy manager, you understand that there is a lot more that need to go into the system. How will we collect payments? Who is going to distribute the certificates of completion? Who will be available to answer questions that the students have? Plus, you know the CEO is going to want reports.
It's also not unusual for executives to underestimate the work of a project. If you're a CEO, starting off basic seems like a classic business principle. Why invest tons of time and money coming up with a complex solution to a basic program? Gauge the audience first and then see how well it's received, then invest the time and energy into getting fancy.
So who was right?
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